In light of successful transactions done through Debit Card/Credit Card gets
disputed by the Payee following rules shall be followed by the Gateways
connected with Online Admission Portal.
1. Online Admission Portal does not entertain any chargeback.
2.
In
case of genuine
refunds, the refund
will be entertained as outlined
in the ‘Refund Procedure for multiple Successful Transactions through
Online Admission Portal’.
3.
No
chargeback claim shall be entertained for payment made on Online Admission Portal by any payment
gateway/card issuer/bank, once the transaction is successfully credited into
the Higher Education bank
account (Aggregator bank).
4.
Online Admission Portal users need to agree to the terms
and conditions before making any payment.
These terms and conditions would
apply to all refund claims.
5.
In case of Chargeback issues the
Gateway shall inform the Higher Education office through
email ‘chargeback.dghe@gmail.com’ about the disputed amount along with the transaction details. The
process of refund as laid down in Refund Procedure shall be applicable.
6.
Government shall not handle
any fraudulent transactions which has arisen due to
misuse of Debits/Credit Cards even though successful
credit to Government account has occurred.
7.
Payment Gateway/Bank shall not,
under any circumstance, debit Government account without
prior permission of Directorate of Higher
Education Haryana.
8.
All failed transactions in case of its occurrences i.e. those transactions which have not been settled/credited in Government account
shall be
handled by the Gateway and Remitter’s Bank and Higher
Education office will in no
way handle such cases.